Overview

At My Lovi, we take pride in crafting exceptional, handcrafted, and made-to-order products. Because our items are custom-made, small-batch, or perishable, all sales are final, and we do not offer refunds.

Please ensure that you have ordered correctly and verified your shipping address at checkout. We are unable to make address corrections after an order has shipped, and we do not offer free reshipping for carrier-returned packages due to incorrect addresses.

We ship exclusively within all 50 United States (including Alaska and Hawaii) via standard ground carriers (USPS/UPS). We do not ship to US territories, APO/FPO addresses, or internationally.

Local Pickup & Shipping Conversion Policy

If you select “Local Pickup” at checkout but are unable to pick up your items and require them to be shipped instead:

  • Email Invoicing: My Lovi will send a separate shipping invoice via email (to the email address provided in the billing section of your order) for the cost of shipping the items.

  • Payment Window: This shipping invoice must be paid in full within 5 business days of issuance.

  • Non-Payment & Forfeiture: If the shipping invoice is not paid within the 5-business-day timeframe, the order is no longer available, and the original purchase price is strictly non-refundable.

We kindly ask that you select the correct fulfillment method at checkout to ensure a smooth and prompt delivery of your items.

Perishable & Warm Weather Shipping Notice

Chocolates, confections, jams, jellies, and baked goods are sensitive to temperature and environmental conditions.

  • No Ice Packs: We do not pack perishable items in ice or ice packs.

  • Melted or Damaged Perishables: We carefully package our confections to ensure they leave our studio in perfect condition. However, My Lovi is not responsible for products that melt, spoil, or are otherwise damaged due to heat, humidity, or weather conditions during transit or after delivery.

  • Warm Weather & Destinations: Shipping perishables during warm weather months (May through September), or shipping to a warm climate destination at any time of year, carries an inherent risk. This includes, but is not limited to, damage caused by packages left in outdoor mailboxes, on porches, or in direct sunlight after delivery.

  • Assumption of Risk: By purchasing chocolates or perishable food items from our store, you acknowledge and accept this environmental risk at your own risk. We do not offer refunds, returns, or replacements for melted chocolates, soft confections, or ruined food items.

Damaged Shipments (Non-Perishable Items)

While all items are final sale, your satisfaction is our priority. If a non-perishable craft or decor item arrives structurally damaged due to shipping carrier transit, please contact us immediately:

  • Please email us within 48 hours of delivery with photographic evidence of both the damaged product and the outer shipping packaging to help us process a carrier claim.

Need Help?

For any questions, assistance, or to report a damaged delivery, please contact us using our website’s Contact Us form.